Privacy Policy

Last updated: 22 September 2026

This policy explains what the Red River Auto Group mobile app collects, why, who we share it with, and what you can ask us to do about it. It covers the app. It does not cover what happens when you visit one of our stores in person, or anything you sign during a purchase or financing application — those are handled separately, and you will be given the relevant notices at the time.

If anything here is unclear, ask us. Contact details are at the end.

Who we are

Red River Auto Group operates the dealerships listed in the app and is responsible for the information described here.

What we collect

Information you give us

Your account — name, email address, phone number, and a password if you set one.
Your birthday — month and day only, and only if you choose to add it. We do not ask for the year and do not store it.
Your preferred store and whether you want marketing messages.
A profile photo, if you upload one.
Vehicles in My Garage — year, make, model, trim, VIN, licence plate, colour, mileage, nickname, purchase date, photos, and any notes you add.
Service records you or our staff add to a vehicle in My Garage.
Enquiries you send us — contact messages, availability questions, test drive requests, service requests and trade-in details, including anything you type into them.

Information we collect automatically

Device information — a device identifier the app generates, your platform (iOS or Android), operating system version, app version and build, and device model.
A notification token, if you allow notifications, so we can send them.
What you look at in the app — vehicles you view, favourite, save searches for, and general usage events (which screen, when). This is tied to your account when you are signed in and to your device when you are not.
Your IP address and browser/app identifier when you submit an enquiry. We keep these to investigate spam and abuse.

If you sign in with Google

If you choose Google sign-in, Google tells us your Google account identifier, your email address, and your first and last name. That is all we receive. We do not get your Google password, contacts, or anything else in your Google account. You can sign in with an email and password instead if you prefer.

Location

The app does not track customers' locations. There is no background location tracking of customers, and we do not collect your position as you move around.

Two places involve location, and both are limited:

Delivery addresses. If we are delivering a vehicle to you, we hold the delivery address and the recipient's name and phone number, because we cannot deliver a car without them.
Live delivery tracking. When one of our employees is driving a vehicle to you, the app shows you where that employee is on a map. That is our driver's location, not yours, and it is only shared while the delivery is actually in progress. It stops when the delivery is completed or cancelled.

Our drivers are told this tracking exists and it only runs during an active delivery.

Children

The app is not intended for anyone under 18 and we do not knowingly collect information from children. If you believe a child has given us information, contact us and we will delete it.

How we use your information

To answer your sales and service enquiries and to contact you about them.
To create and run your account, and to sign you in.
To show you your saved vehicles, saved searches, garage and service history.
To arrange and track a vehicle delivery.
To send notifications you have asked for.
To send you offers and marketing, if you have opted in. You can opt out at any time in the app or by replying to any marketing message.
To understand how the app is used so we can improve it.
To detect and prevent fraud, abuse and misuse of rewards or offers.
To meet our legal and record-keeping obligations.

We do not sell your personal information, and we do not share it with third parties for their own advertising.

Who we share it with

Our dealership staff, who need it to answer your enquiry or serve you.
Our customer management system. When you send an enquiry through the app, it is passed to the system our sales team works from so that someone actually follows up.
Service providers who run parts of the app for us — application hosting, and the service that delivers push notifications to your phone. They handle information on our instructions and for no other purpose.
Map data. The delivery tracking map loads map images from OpenStreetMap. Loading those images reveals your device's IP address to that service, as any web request does. No account or delivery information is sent with it.
Law enforcement or regulators, where we are legally required to.
A buyer of our business, if Red River Auto Group is ever sold, in which case this policy continues to apply until you are told otherwise.

How long we keep it

Your account and My Garage — until you delete your account.
Enquiries — as long as needed to serve you and to meet our record-keeping obligations.
Usage and analytics data — 180 days.
Records of enquiries being passed to our sales system — 12 months.
Delivery location history — 30 days after a delivery finishes.
Records of staff actions in our back office — 12 months.

Deleting your account

You can delete your account from the app, under Account. When you do:

You are signed out everywhere and your account stops working immediately.
Your personal details are removed or anonymised within 30 days.
Some records are kept where the law requires it, or where they relate to a completed purchase or a service we performed on a vehicle.

Your choices

Marketing — opt in or out at any time in the app.
Notifications — turn them off in the app or in your phone's settings.
Your birthday — optional. You can add or remove it at any time.
Correcting your details — edit them in the app under Account.
Asking what we hold, or asking us to delete it — contact us and we will help.

Depending on where you live, you may have additional rights over your personal information. Contact us and we will tell you what applies and honour anything we are required to.

Security

We protect your information with encrypted connections, hashed passwords, and access controls limiting staff to what their role requires. Actions taken by staff in our back office are logged.

No system is perfectly secure, and we cannot promise that a breach will never happen. If one occurs and affects you, we will notify you as required by law.

Changes

We will update this policy when the app changes. The date at the top always reflects the current version. If we make a significant change, we will tell you in the app.

Contact us

Questions about this policy, or about information we hold:

Red River Auto Group Website: https://redriverauto.com

Please include the email address on your account so we can find your records.